FAQs

16 Kelvin Road, Bayswater North VIC 3153.

Visits are by appointment only, Monday, Tuesday and Thursday 12.30pm to 4.30pm, and Friday 12.30pm to 4.00pm. Book a time through the contact page.

Bikes from the range are built and ready to ship in up to 10 business days from the order. We assemble each bike to order in Melbourne and keep you updated as it comes together.

Yes. Shipping is fully insured to anywhere in Australia. Your bike arrives built and checked. Just fit the seatpost and front wheel, and you're ready to ride.

Titanium frames carry a limited lifetime warranty against manufacturing defects for the original owner. Components are covered by their manufacturer's warranty. If anything goes wrong, get in touch and we will sort it out.

Yes. Swapping wheels, changing cockpit parts or adjusting the drivetrain spec is all possible. Get in touch and we will work through it with you. Pricing varies with the changes.

Yes. A different groupset, wheels, cockpit or something unusual can all be done. We work with Creative Cycles Workshop on custom builds and will guide you through the process.

Every Cloud comes in a range of sizes. Check the All-Road and Adventure and Gravel geometry charts, or get in touch and we'll help you find the right fit.

Stem lengths and handlebar widths are chosen per rider. When you order we talk through your fit and riding style and set the cockpit up to suit from day one.